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What does the Best Price Guaranteed Mean?
By booking at www.unahotels.it and www.unawayhotels.it you will get the best price guaranteed for on-line room reservations. We offer, in cases where a lower on line net rate in EURO with the same reservation conditions is found within 24 hours (specified in Terms and Conditions), this lower price plus a 15% discount on the booking price.

How does the process work?
  • Make a booking on www.unahotels.it or www.unawayhotels.it
  • If within 24 hours from the reservation date you should find a lower online price in EURO(inclusive of VAT and other taxes) under the same conditions as those specified in Terms and Conditions), fill in the Best Price Guarantee CLAIM FORM and send it to us with attached a "copy paste" of the web page which shows the lower price (press the button "Print"and then paste).:
  • Within a maximum of 2 working days, you will receive a response from UNA.:
  • After checking that the lower rate on the other website complies with the Terms and Conditions, UNA Hotels will send to you confirmation of the new reservation by e-mail, with the lower rate and an extra 15% discount on this lower price.:
  • If the application is not accepted by UNA Hotels, as it doesnt meet the necessary Terms and Conditions, UNA will send you an e-mail justifying the answer.


Terms and Conditions for the Best Price Guarantee:

    Client should have a booking confirmation made at the lowest rate offered online through www.unahotels.it or www.unawayhotels.it
    The online rate found on another website needs to comply with the following conditions with regard to the UNA booked best net rate:
    • same hotel
    • same room type and bed type
    • same dates of stay
    • same sales conditions such as the cancellation conditions ,prepayment conditions, minimum stay
    • same number of guests
    • same currency (Euro)
    • The compared net rates need to be inclusive of all taxes related to the room rate.

      Rates which will not be applicable for the Best Price guarantee
    • Negotiated rates, group rates, company rates, rates with availability on request"¦..etc
    • Rates offered in promotion packages or packages "flight + hotel"
    • Off-line rates or rates offered through systems different from the on-line web
    • Rates in currecy different from EURO


    Other Conditions to take into account
    • UNA Hotels will not be responsible for any penalties costs or fees related to cancellation policies or mistakes on tariffs publication of other Web Pages.
    • UNA Hotels reserves the right to modify or cancel the Terms and Conditions shown on the Web site.
    • If you have any questions about the Best Price Guarantee, please contact us by e-mail at bestprice@unahotels.it

    Claim Form

    Reservation number:*
    Name on the Reservation:*
    Name of Hotel:*
    Web address where tariff was found:*
    Email:*
    Notes:
    Screenshot of the web page
    I hereby certify I have read and accepted Terms and Conditions
BEST PRICE GUARANTEED
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Num. iscriz. al registro delle imprese di Milano e cod. fisc. 00849180153 - P.IVA 07410980150 Capitale sociale € 37.817.599,00 I.V.
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